Privacy Policy

1. Information We Collect

We may collect the following information:

• Name
• Business or organization name
• Mailing and service addresses
• Email address
• Telephone number
• Billing and payment information
• Property and service-location information
• Service history, estimates, invoices, appointments, and customer communications
• Photographs or videos of equipment and service areas
• Information submitted through our website, Jobber client portal, forms, email, telephone calls, or text messages
• Website usage information, including IP address, browser type, device information, referring pages, and cookies

We may also collect information necessary to inspect, quote, schedule, perform, document, and support our services.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and quote requests
• Schedule and provide services
• Communicate about appointments, estimates, invoices, payments, and service updates
• Send appointment confirmations and reminders
• Provide customer support
• Maintain service records and compliance documentation
• Process payments
• Manage recurring service plans
• Send requested photos, reports, certificates, and service records
• Improve our website, services, and customer experience
• Detect fraud, protect our business, and comply with legal requirements
• Send marketing communications when permitted by law and customer consent

We will use personal information only for legitimate business purposes consistent with this Privacy Policy.

3. Text Messaging and SMS Communications

When you provide your mobile telephone number and consent to receive text messages, EmberShield may send messages regarding:

• Quote requests
• Appointment confirmations and reminders
• Scheduling or arrival updates
• Service status updates
• Estimates and invoices
• Payment notifications
• Customer-support communications
• Recurring service reminders
• Promotional offers, when separately authorized

Message frequency will vary depending on your appointments, service activity, and communication preferences. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a final confirmation message. To receive assistance, reply HELP or contact us using the information below.

Consent to receive text messages is not a condition of purchasing services.

Mobile information, text-messaging consent, and SMS opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share limited information with service providers that help us deliver text messages, manage customer communications, or operate our business, but only as necessary to provide those services.

4. How We Share Information

We do not sell personal information.

We may share information with trusted service providers that assist us with:

• Customer relationship and field-service management
• Scheduling and communications
• Website hosting
• Payment processing
• Accounting and bookkeeping
• Insurance and claims administration
• Email and text-message delivery
• Data storage and cybersecurity
• Professional, legal, or regulatory services

These providers may access personal information only as reasonably necessary to perform services for EmberShield.

We may also disclose information:

• When required by law, court order, subpoena, or regulatory request
• To protect the safety, rights, property, or legal interests of EmberShield, our customers, employees, contractors, or others
• In connection with a merger, financing, restructuring, sale, or transfer of all or part of our business
• With your consent or at your direction

5. Payment Information

Payments may be processed through third-party payment providers, including Jobber Payments and their associated payment-processing partners.

EmberShield may receive limited payment-related information, such as payment status, transaction amount, card type, or the last four digits of a payment card. We generally do not directly store complete credit- or debit-card numbers.

Payment information is also subject to the privacy practices and terms of the applicable payment provider.

6. Jobber and Other Service Platforms

EmberShield uses Jobber and may use other third-party platforms to manage customer information, estimates, scheduling, jobs, communications, invoices, payments, and service records.

Information provided through these systems may be stored or processed by those providers according to their own privacy policies and contractual obligations.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate website features
• Remember user preferences
• Analyze website traffic
• Measure marketing performance
• Improve website functionality

You may adjust your browser settings to refuse or delete cookies. Certain website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include secure software systems, password protection, access restrictions, encryption where appropriate, employee or contractor access controls, and reputable third-party service providers.

However, no internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain business and service records
• Manage customer relationships
• Meet accounting, tax, insurance, warranty, and legal obligations
• Resolve disputes
• Enforce agreements
• Protect against fraud and liability

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Choices and Rights

Depending on applicable law, you may request that we:

• Provide information about the personal data we maintain about you
• Correct inaccurate or incomplete information
• Delete certain personal information
• Update your communication preferences
• Stop sending marketing emails or text messages

To submit a request, contact us using the information below. We may need to verify your identity before completing certain requests.

Some information may be retained where necessary to complete transactions, maintain legally required records, resolve disputes, prevent fraud, or enforce agreements.

11. Email Marketing

You may unsubscribe from marketing emails by selecting the unsubscribe link contained in the message or contacting us directly.

Even after opting out of promotional communications, we may continue sending non-promotional messages related to active estimates, appointments, services, invoices, payments, or customer-support matters.

12. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.

13. External Websites

Our website or communications may contain links to third-party websites or platforms. EmberShield is not responsible for the privacy practices, content, or security of third-party websites.

Customers should review the privacy policy of each third-party service they use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.

Updates will be posted on this page with a revised effective date. Continued use of our website or services after an update constitutes acknowledgment of the revised policy.

15. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to: